I have been seeing on social media once again, people going back and forth over the Whitespace
service being out for some of the subscribers. I understand that as of yesterday, August 22nd, it has been
restored. I do not have Whitespace, nor do I have good internet period, but I do support Whitespace as
in this day and age, everyone needs reliable internet service.
Instead of just reading others opinions as well as explanation after explanation from one of the board
members who posts on this social media site, who nine times out of ten just blames the previous
administration for everything, I decided to speak to a couple of the subscribers who were effected by
this outage myself. I was more than a little upset by the way they were treated by our current town
What I learned first hand from the subscribers was that they lost their internet service around July 17th.
They called the town to report this and to ask when it was going to be restored. One subscriber was told
“just don't pay your bill”, by our supervisor. The board then sits at meetings making accusations of
subscribers not paying their bills, you can't have it both ways folks. One subscriber also called the state
broadband department when they could not get any answers from the town officials, desperately trying
to get answers.
Another subscriber spoke to Supervisor Cynthia Hyde and spent most of their time telling Mrs. Hyde to
focus, because all she wanted to do was run the previous supervisor down. This taxpayer
and paying subscriber for whitespace came to her for help and answers, yet that is not what she got.
Yet another subscriber I spoke to told me, they had received multiple messages from Kathy Templeton
as well as Cynthia Hyde. During one conversation over the phone, Supervisor Hyde yelled at this
person and said “What don't you get, there is no one to fix it”. Cynthia Hyde actually tried to blame the
fact that a pole had to be moved during construction of this project for the outage. One subscriber said
this was not true at all, their service had been great right up until this outage.
There are subscribers who have long messages from Kathy Templeton detailing what time she left her
house and how much she had done to try to fix this issue. Cynthia Hyde once again also told one
subscriber that “She didn't understand where “they” possibly could have put the keys, that you would
think $273,000.00 on a project that they would leave the keys, but they only left one”. However, Kathy
Templeton states that they had keys that worked in May when there was an issue then, yet Cynthia
Hyde still manages to play the blame game.
There is yet another message from Kathy Templeton stating that her husband was going to try to cut the
lock off and had gone to town to get a new grinding wheel for his grinder, “at his own expense”, to try
to cut the lock off. However, when the bills were paid at the August meeting, not only was there a
payment out of the Enterprise fund for Kathy Templeton for her travel time for Whitespace, there was a
payment to Curtis Lumber for a new grinding wheel, interesting isn't it.
Am I saying that Kathy Templeton did not work to resolve this Whitespace issue?? No, I am not. She
was appointed liaison to this project, so this was her job. We pay them to do a job, however, even on
social media she goes on and on about time taken away from her family to do this. Our previous
supervisor spent countless time away from her young children and her family to serve this town, you
never saw her complaining about it on social media. It was her job and she did it.
I see now on this same social media page, Kathy Templeton is once again out lining her time away
from her family to fix this issue, as well as telling one subscriber that this subscriber is trying to
undermine her dedication to you and the other subscribers. Then states that she would love to continue
this conversation, but she has to go to the summer concert to pay the band.
Ok folks, let's get real here. If you are not ready to take time away from your family to do the job of an
elected official, then don't run. Don't state that you are working hard for the people then degrade them
on social media because they have issues of no service for five weeks! Yes, five weeks these folks were
without service. For one subscriber, it meant not possibly being able to start her job in September
because of necessary online forms that needed to be done on a secure network. These subscribers are
having rude comments made to them from the “support group” for this administration, who feels we
need to bow down in eternal gratitude to them for doing the job they are being paid to do.
This administration has been in office for eight very long months. Whitespace is a town infrastructure
that needs to be maintained and taken care of. They have just now posted on the town webpage a notice
looking for an operator. I for one have not seen it posted anywhere else, has anyone else??? How many
Whitespace operators are going to go to the tiny town of Thurman's webpage to see if there is a job to
apply for? It is my experience that they would look to the local paper's for that.
Councilwoman Joan Harris told everyone at the last board meeting that is was up to the people to get
more subscribers. Really?? This tells me that they have not read the state contract at all for Whitespace.
For it clearly states the following (please note the Town of Thurman is the Grantee):
This clearly states to any layman that it is the town's responsibility to market this system and get
subscribers, not the people. Just one more example of laying blame anywhere but where it really
I will note once again, that the Whitespace system has been restored as of August 22nd, five weeks after
the outage. There was never one update of information posted on the town web page for people to look
at. Nothing to keep the subscribers informed. One subscriber was called at 5 pm on the 22nd by Cynthia
Hyde to tell them their service was back on, the subscriber stated that they knew this, because they
received a call from another subscriber at 11 am to let them know it had come back on. Cynthia Hyde
then hung up on this person.
It is the job of the town board to take care of town business. Keep infrastructure up and running and
reply to the tax paying citizens in a civil manner. The way these subscribers were treated is inexcusable.
They are thankful they have their service back, yes, but the way they were treated during this time, not
I would like to thank the people I spoke to for letting me get their side of this issue. I have also attached
segments from the state contract as well as screen shots of some of the not so pleasant posts from
Councilwoman Templeton to a subscriber.
Respect is not a right, it is earned. Once earned, it is a constant working effort to keep it.
Joan Harris saying the subscribers need to get more people to sign up.
Kathy Templeton on her day to day work on Whitespace. She states that she and her husband were working at the poles. Mr. Templeton was not hired by the town, nor was approval given publicly at a meeting for him to cut into the boxes.